Client Manager II
Industry:Logistics
Location:Grapevine, TX
Salary:$59k-103k (DOE)
Visa Sponsor:No
Language:English: Business Level, Japanese: Business Level
Japanese logistics company seeks a Client Manager II in Grapevine, TX.
*hybrid, 2~3 days in the office a week

【Company information】
One of the world's most famous logistics company and has over 400 offices all over the world.

【Summary】
The Client Manager II of the IFF division provides oversight, leadership and direction over assigned account portfolios.
Account portfolios generally consist of strategic accounts + a mix of Mid-size/large accounts with monthly shipment activities.
- Strategic account: Global scope, supporting multiple client product lines
- Mid-Sized/Large accounts: Single country scope, US or International

【Responsibilities】
Customer Relationship Management:
The Client Manager II will provide oversight and management for assigned accounts and ensure all customer service level objectives are met. The Client Manager II will formulate accurate customer forecasts and contributes to budget and business planning process. Together with Manager of National Accounts will visit customers as necessary.

Account Leadership and Direction:
The Client Manager II will review all customer operations KPI’s to determine progress toward stated goals and objectives. The Client Manager II will confer with internal and external executive management to review achievements and discuss required changes in our plan to exceed KPI’s. The Client Manager II will focus on long-term customer and Yusen development, defined by Yusen revenue and profit and customer value and satisfaction.

Sales Management:
The Client Manager II establishes and frequently reviews developmental action plans that promote positive client growth. The Client Manager II will coordinate and review customer’s services, assess quality and productivity performance and provides appropriate guidance to ensure continuous focus and improvement.

Client Expert:
The Client Manager II will understand business implications and decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals to execute world class operations. Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Adapts strategy to changing conditions and to strengthen customer relationships. Ability to identify and resolve problems in a timely manner; Gathers and analyzes information skillfully; Develop alternative solutions; has the ability to make timely decisions; Exhibits sound and accurate judgment.

Other Duties include:
- Key escalation point for support and service issues
- Set and run client status reports as needed
- Quality assurance of client deliverables and activities
- Monthly/Quarterly Account Performance Review with customer and/or branch management
- Prepare and present proposals, quotes and recommend services based on customer needs.
- Create and maintain operational SOPs and conduct internal audit for assigned accounts as needed


【Qualifications】
• Bachelor’s degree plus 5-7 years of global logistics experience.
• Strong interpersonal and communication skills (written & oral). Must be able to effectively articulate views both within the Company and externally with clients.
• Proven client prospecting and relationship maintenance/growth skills and abilities s as this is a key component to this role
• Ability to develop strategies and tactics to meet existing and new clients' needs and provide customized solutions.
• Strong relationship builder and communicator
• Highly organized and results oriented
• Japanese skill is preferred but not required

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

【Benefit Package】
- Medical, Dental, and Vision beginning the 1st of the month following start date
- 401k with a company match
- Flexible Spending Accounts, Life and Accidental Death & Dismemberment
- Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

【Salary】
$59k-103k (Exempt, DOE)

【Hours】
Mon - Fri 9:00am-6:00pm

【Location】
Grapevine, TX