Help Desk IT Support Technician or Engineer
Industry:IT
Location:New York
Salary:$45-58.5K (DOE)
Visa Sponsor:No
Language:English: Business Level, Japanese: Conversation Level
Japanese IT company seeks an Help Desk IT Support Technician or Engineer in Irving, TX or NYC.
*all employees are required to come into the office at least 2 times a week

Department: Infrastructure Solutions Department

Key Responsibilities:
• Provides technical support for end-user customers and maintains communication via phone,
email, or in-person, by analyzing and troubleshooting problems, as well as performing hardware
and software installation and testing.
• Maintains user manuals and internal documents to document processes, solutions, and
environment for continuous improvement in operations.
• Perform Server Administration support, such as monitoring.
• Monitor network environment, including desktop and network maintenance, software installation,
and troubleshooting.
• Performs server administration, user account management, basic administration and
troubleshooting activities.
• Prioritizes incoming requests or issues, escalating to designated support teams as necessary.
• Provides periodic IT training to users and participate in regional and global IT projects.
• Business travel in Continental US and South America as needed (1 – 2 times per year).
The right candidate will possess:
• Ability to work effectively based on management direction as well as to work as a strong team
contributor.
• Ability to communicate effectively with customers, internal technology teams and users with
various skill levels.
• Strong organization skills and be capable to deliver high quality of work.
• Ability to learn quickly and efficiently as a team player, with minimum supervision.
• Ability to multitask based on priority; Customer focused and detail oriented.
Skills & Qualifications:
• Bachelor’s degree in Computer Science or related field; or equivalent work experience in the IT
field.
• At least 3 years of experience in end user support with Windows based LAN/WAN/Remote
Access Support experience.
• Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat,
WebEx.
• Experience with managing and troubleshooting iOS-based devices, Conference System, MS
Surface and HP laptops.
• ITFL Foundation, A+, Network+, Microsoft Product related certifications or other IT vendor
certifications preferred but not required.
• Proficient English communication skills are a must. Japanese or Spanish language skills at
Business level are preferred, but not required.

【Location】
NYC or Irving, TX

【Hours】
9am to 5:30pm, with one hour (unpaid) lunch

【Salary】
NY: Technician starts at 45k, Engineer starts at 58.5k

TX: Starts at 45k for the right candidate
(DOE, Non-Exempt or Exempt TBD)