Japanese IT company seeks for IT Support Technician/Engineer.

[Responsibilities]

 Provide technical support for end-user customers via phone, email, and in person by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing.
 Learn and document processes, solutions, and environment for operations of continuous improvement.
 Learn and monitor network environment, including desktop and network maintenance, software installation, and troubleshooting.
 Perform server administration, user account management, and troubleshooting activities.
 Provide periodic IT training to users, and participate in regional and global IT projects.
 Business travel in Continental US and South America as needed.

[Right Candidate will Possess:]

 Ability to work effectively based on management direction as well as to work as a strong team contributor.
 Ability to communicate effectively with customer, internal technology teams and users.
 Strong organization skill and be capable to deliver high quality of work.
 Ability to learn quickly and efficiently as a team player, with minimum supervision.
 Ability to multitask based on priority; customer focused and detail oriented.

[Required Skills and Qualifications]

 Bachelor’s degree in Computer Science or related field; or equivalent work experience in the IT field.
 Proficient English communication skills are a must. Business level Japanese and/or Spanish language skills are preferred, but not required.
 ITFL Foundation, Microsoft or other IT vendor certifications.
 More than 3 years of experience in end user support with　Windows based LAN/WAN/Remote Access.
 Extensive knowledge of various business software: Windows OS, Office Suites, Adobe Acrobat, WebEx.
 Experience with managing and troubleshooting iOS based devices, Conference System, MS Surface and HP laptops.

[Location]
New York, NY

[Salary]
Technician: 45-50K,
Engineer:60-65K, DOE

[FLSA]
Techinician: Non-exempt
Engineeer: Exempt