Japanese IT company seeks a Support Engineer.

Type: Contract/Temp to hire
Title: Support Engineer
Location: Boston, MA (Hybrid)
Term： 6 – 12months

This position required Business-Level Japanese skill.

【Role Description】
This is a contract hybrid role as a Support Engineer. The Support Engineer will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of various operating systems. Required to commute end-client(s) location a few days a week.

•Configure internal-office server, PC, network, telephony hardware, and software for customers.
•Perform on-site installation of server, PC, network, telephony hardware, and software for customers.
•Perform troubleshooting for remote & on-site server, PC, network, telephony hardware, and software for customers.
•Provide support for server, PC, network, telephony hardware, and software administration to customers.
•Perform installation and troubleshooting at site. (Required business trip.)
•Compose and issue work records and project records of installation and configuration for each customer.
•Report and archive actual solution and countermeasure of troubleshooting for future reference.
•Report the status of each project and troubleshooting progress to your team/project leader.
•Perform product research and market trend analysis as requested by your team leader.
•Draft proposal and/or quotation for customers as requested by your team leader.
•Control projects, vendors and sub-contractors for delivery and completion of projects on time.

【Qualifications】
•English / Japanese(Required)＊読み書きよりも会話を重視。話すのは敬語までは期待しませんが、相手の言っていることを理解する能力は特に必要です。
•3+ Years Work experience as IT Support Engineer.
•BS Computer Science or relevant fields. Or relevant certificate.
•Communication skills with customers, vender/carrier and company staff.
•Documentation skills.
•Valid driver license.
•Must be able to commute to End-Client(s) Office a few days a week.

Maintain the following latest standards of technologies to provide appropriate IT-solutions which meets the customer’s requirement.
•Microsoft, Citirx, VMware and other major software vendor's product.
•Cisco, Fortinet, Palo Alto and other major network vendor's devices.
•Unix/Linux, Windows server operation and maintenance.
•Security software and solutions for servers and PCs.
•Local and Wide Area Network technologies.
•Virtualization and storage technologies.
•Micorosoft365, Active Directory, Azure AD, Exchange.
•Video conference tools.