Network/System Engineer - NYC
Industry:Telecommunication/ISP
Location:New York, NY
Salary:$55k~65K
Visa Sponsor:No
Language:English: Business Level
Japanese Telecommunications company is seeking a Network/System Engineer in NYC.

Title: Network/System Engineer
Location : Financial District, NY

*This position is hybrid and currently requires the candidate to commute to their office at least 1 day a week.

【Summary】
Responsible for providing operation and maintenance on network services and server system services, as well as tier1/2 end user support for incoming queries and issues related to computer systems, on both hardware and software level, via telephone or electronically, and performing the device kitting work.

【Job Description】
- Provide regular maintenance and operation works on customers’ network devices, i.e., patch management, account management, change management, etc.
- Provide Tier 1/2 troubleshooting on issues on network and server services.
- Provide regular maintenance and operation works on customers’ system devices, i.e., patch management, account management, change management, etc.
- Perform device kitting and hardware/software installation of the network, system, PC, and mobile devices.
- Provide Tier 1/2 end user support on daily basis.
- Provides answers and technical support to clients by isolating and identifying problems; researching answers; guiding client through corrective steps.
- Supports Desktop and Laptop users and solves problems with Microsoft, Adobe, Java, and other software in the production environment.
- Provides phone, e-mail and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, Virtualization system, standard desktop images and applications, etc.
- Ensures backup, recovery, and data restoration for customers during upgrades or when a problem with the system is diagnosed.
- Escalate issues to next level of support and/or vendors and contractors in timely manner.
- Assume full ownership of problem resolution, status, and tracking using the helpdesk ticketing system.
- Perform other related duties and tasks as assigned under supervisor’s instruction.


【Qualification / Requirement】
· Fluency in English, business level Japanese would be a plus.
· Any education, certificate, and/or IT experiences.
· Technical knowledge of TCP/IP protocol (Mail, DNS etc.), general networking (Cisco, Fortinet, etc.), Windows OS (Client, Server), Virtualization Software (VMware, Hyper-V), Backup Solution (Symantec Backup Exec), Windows Network System (Active Directory), Concept of major software licensing (Microsoft, Symantec, Adobe, etc.)
· Interpersonal Skill – Developing and maintaining relationship with business units and other groups.
· Active Listening – Giving full attention to what other people are saying, taking time to understanding the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
· Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
· Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
· Writing – Communicating effectively in writing as appropriate for the needs of the audience.
· Multitasking – Managing and performing multiple daily tasks effectively to meet a deadline by prioritizing and organizing.

【Salary】
$55k~65K (Non-Exempt)

【Other info】
• Working hours: Monday – Friday 9:00am - 5:00pm
*some night work and weekend/holiday work may be requested occasionally
• Benefit: Health, Dental, Vision, Life insurance, Paid vacations and holidays 401(k)
• Start Date: ASAP (introductory period during initial 3 months)