Industry: IT
Location: New York, NY
Salary: 65-80K
Visa Sponsor: No
Language: English: Business Level, Japanese: Conversation Level
Detail: Japanese IT company seeks Project Leader (Server).
Responsibilities
• Ensure an outstanding level of customer service by providing direct IT support to customers, and supporting projects under Project Manger’s supervision.
• Promote excellent customer service, effective response times, and provide expert insights into general support issues.
• Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
• Travel to customer locations and data centers for physical onsite work.
• Communicate with external vendors to manage projects.
• Communicate with distributors and manufacturers to troubleshoot issues.
• Analyzing and identifying trends in issue reporting, and devising preventative solutions. Expected to offer suggestions for any noted process improvements, and develop the new procedures.
• Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams.
• Other duties as assigned by Department Director.
The Ideal Candidate possesses:
• Experience in dealing with difficult interpersonal situations regarding support issues.
• Analytical thought process.
• Capability of working effectively based on management direction, as well as within teams, with the ability to effectively communicate with internal technology teams and users.
• Strong organizational skills, and sense of work quality and services improvement.
Qualifications
• Bachelor’s degree in Computer Science or related field
• MCP, AWS certifications are a plus.
• Strong English communication skills, both written and verbal, to support customers, report to upper management, as well as to effectively work with the team.
• Business level Spanish or Japanese language skills are preferred, but not required.
Experience
• Design and implementation: Virtual Machine (vSphere, Hyper-V), Virtual Desktop, Windows Server (Active Directory, File Server, Exchange, MS365), Unix Server (Redhat, SMTP server), Cloud Solution (AWS), Authentication Infrastructure (SSO, ADFS),.
• Excellent trouble shooting skills: Active Directory, GPO, Authentication, Access Privilege, Mail Protocol (SMTP, MAPI over HTTP).
• Strong background in information security.
Other - Salary Range
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to qualification, work experience, training, education, and skill level. The above hiring range represents our good faith and reasonable estimate of the range of possible compensation at the time of posting.
the annual salary range is 65-80k.
For TX - the annual salary range is 65-80k.
