Industry: Manufacturer
Location: Smyrna, GA
Salary: $45K-$48K
Visa Sponsor: No
Language: English: Native Level
Detail: Title: Parts Order Management Advisor
Report to: Parts Manager
Location: Smyrna, GA
Salary: $45k-$48k
FLSA Status: Non-Exempt
Work Structure: Onsite
SUMMARY:
As an Order Management Advisor, you will be responsible for ensuring a seamless order process from the moment an order is placed until it is in the hands of the customer. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced technical environment.
Essential Duties and Responsibilities:
Core duties and responsibilities including the following: Other duties may be assigned
• Handle customer inquiries via phone, email, or in-person regarding service parts information, order status, and shipping details.
• Process customer orders, custom quotes, applications, and requests in a timely and accurate manner.
• Check inventory levels and confirm product availability to customers.
• Coordinate with logistics and warehouse teams to ensure prompt and accurate order fulfillment.
• Manage customer accounts, maintaining up-to-date information on order history and preferences.
• Resolve order and inventory issues, which may include discrepancies in shipments, billing inquiries, or returns/exchanges.
• Follow up on customer interactions, ensuring complete satisfaction and fostering repeat business.
• Assist in the maintenance and accuracy of order entry and fulfillment processes.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Participate in ongoing training to enhance knowledge and skills, especially related to new product offerings and technologies used in order management.
• Complies with the company’s policies and procedures.
• Incorporates corporate principles and values. (Corporate principles: generate affluence for people and society. Maintain company growth by providing high level of technology and service.) (Values: customer satisfaction, continuous improvement, and discipline and vitality) in your work and in your team’s work.
QUALIFICATIONS:
• Required at least three to five years in proven customer support experience or experience as a client service representative.
• Strong phone contact skills and active listening abilities.
• Familiarity with CRM systems and practices, and comfortable using technology for data entry and communication.
• Excellent communication and presentation skills, capable of conveying information in a clear and concise manner.
• Ability to multitask, prioritize, and manage time effectively.
• High level of accuracy and attention to detail.
• Problem-solving skills and the ability to think analytically.
EDUCATION AND/OR EXPERIENCE:
Associate's degree (A.A.) or equivalent from two-year College or technical school; or more than six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Spreadsheet Software (Excel); Electronic Mail Software (Outlook and Gmail); Inventory Software (SAGE); Order Processing Systems; Word Processing Software (Word); Presentation Software (PowerPoint).
OTHER SKILLS AND ABILITIES:
• Possession of the following competencies in technical knowledge, critical thinking skills, communication skills (verbal and written) and interpersonal skills.
• Professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Friendly, courteous, service-oriented, and flexible and enjoy working with a variety of staff.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision; able to manage multiple projects.
• Recognize problems, identify possible causes and resolve routine problems.
• Establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
• Forklift operation.
OTHER QUALIFICATIONS:
• Able to work a flexible schedule to include weekends and holidays.
• 3+ years of experience in customer service or help desk capacity required.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
SUPERVISORY RESPONSIBILITIES: NO
TRAVEL: Less than 10%
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 75 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
