Industry:
Location: Long Island City
Salary: $48K-52K
Visa Sponsor: No
Language: English: Business Level, Japanese: Business Level
Detail: Long Island Cityにある日系企業でCustomer Service and Order Logistics Assistant 募集中です。
About company:
The company headquartered in Long Island City, NY, is a leading supplier of aviation and
aerospace components. The company specializes in providing a wide range of parts, including
semiconductors, capacitors, connectors, and fasteners, primarily serving the defense,
commercial, and space industries.
Position Overview:
We are seeking a proactive and detail-oriented professional to take ownership of key
responsibilities directly reporting to senior management. This role will be pivotal in enhancing
our customer satisfaction, addressing claims, and maintaining effective communication with
clients and partners.
PRIMARY RESPONSIBILITIES:
• Client and Supplier Communication
- Serve as the main liaison between the company and clients, suppliers, or business partners during the order logistics process.
- Address and resolve any issues related to the status of orders placed.
• Shipping Schedule Management and Issue Resolution
- Act as the primary point of contact for the request of shipping schedule from overseas customers.
- Coordinate with relevant internal teams to investigate and resolve shipping related issues efficiently.
• Negotiation and Relationship Building
- Negotiate effectively with partners and suppliers to address and resolve concerns while maintaining positive working relationships.
- Facilitate seamless communication between sales, quality assurance teams, and external stakeholders.
• Quality Assurance Support
- Collaborate with the operations team to inspect and review incoming goods, ensuring compliance with quality standards.
- Provide timely updates to the quality assurance team regarding product conditions and related issues.
• Customer Service and Feedback Management.
- Collect and analyze customer feedback to improve services and overall satisfaction.
[Procurement]
• Reviewing purchase requests and creating buying duties based on requirements
• Preparing and submitting purchase orders to manufacturers/ suppliers
• Tracking inventory levels and generating purchase orders
• Coordinating with other staff to ensure timely delivery of goods and services
• Maintaining accurate records of purchases, contracts, and inventory levels
[Logistics]
• Managing distribution and shipment timeline and budget
• Coordinating with transportation to track the movements of shipments when they arrive to
ensure that orders have been filled correctly and that goods meet specifications
• Review of purchase orders to ensure accuracy and fix shipment errors
• Respond and follow up with all inquiries (written and verbal) for vendors and customers
related to purchase orders
• Prepare, maintain, and review purchasing files, reports and/or price lists.
[Other and Miscellaneous]
• Seeks constant improvement, more efficient and less expensive ways and means in
work processes.
• Maintains good communication with management, office staff members, and outside
contacts.
Other responsibilities:
Collaborate and assist a quality assurance team and other departments occasionally.
QUALIFICATIONS AND REQUIREMENTS:
• Exceptional communication and interpersonal skills and an ethical mindset
• Detail-oriented with excellent problem-solving abilities
• Ability to work collaboratively with internal teams and external partners
• Experience in a flexible work environment is a plus
SKILLS
• English Language skills: must be able to read, write, and speak at the business level
• Japanese Language skills: must be able to read, write, and speak at the business level
• Organization and Self-motivation: must be able to stay organized and self-motivated to meet company expectations and plans
• Communication and Teamwork: Excellent communication and interpersonal skills to effectively interact with employees in a team and external partners
• Understanding of collaboration in a fast-paced environment: as a small team, everyone collaborates and helps each other when it is needed
• Ability to use computers and other technology for inventory and communication purpose.
