Industry: Consulting
Location: New York, NY
Salary: Up to $60/hr
Visa Sponsor: No
Language: English: Native Level, Japanese: Conversation Level
Detail: Customer: Japanese Bank at NY
Location: NY Manhattan/ mainly Remote work EST time
Job Title: Business Process Documentation SME / IT Procedure SME
Project Start Date: 7/1/2025
Project Duration: 9 months
Rate: $ 60/hour
Position Summary:
This position supports two core initiatives:
1. Reviewing and revising internal procedural documentation governed by the IT Department in a Japanese bank.
2. Creating and reviewing business process flowcharts for operational departments in a Japanese bank, such as Loan Operations and Treasury.
Roles and Responsibilities
As the SME, you will be responsible for the following tasks to lead and support the project:
1. Revision of IT Department Procedures
• Review internal procedural documents (approx. 100 pages in Word format) governed by the IT Department to identify any gaps between the documented rules and actual operations, through interviews with IT staff.
• Revise the documents to resolve the gaps while maintaining overall consistency among chapters and other relevant procedures.
• Clearly explain the proposed changes to IT staff, collect feedback through reviews, and finalize the documentation.
• Identify operational issues (e.g., inefficiencies, inconsistent submission formats, or human errors) and propose practical improvements. Reflect the agreed-upon changes in procedures and rules.
2. Business Process Flowchart Creation and Review
• Review flowcharts created by business departments (Loan Operations, Treasury, etc.) to ensure compliance with defined guidelines, consistency across products, and operational risks.
• Monitor progress against the flowchart creation plan and provide support to business departments.
• Covered business areas include the End-to-End operational lifecycle for products such as Syndicated Loans, Deposits, Foreign Exchange, Derivatives, including onboarding, credit review, execution, ongoing management, and termination.
Minimum Qualifications:
• Strong skills in logical, comprehensive, and precise documentation
• Proven experience in revising procedural documentation for large organizations
• Ability and experience in creating business process flowcharts in a clear and logical manner
• Basic understanding of banking operations
• Work experience at a financial institution, consulting firm, or system integrator
• Excellent coordination and consensus-building skills across stakeholders
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Access)
Desired Qualifications:
• Experience in project or program management
• Understanding of basi banking system architecture
• Knowledge of banking products such as syndicated loans, deposits, FX, and derivatives
• Familiarity with the entire operational lifecycle of these products: onboarding, credit review, execution, monitoring, and termination
Language Requirements: English. (Nice to have Japanese)
Travel: n/a
Telecommuting: Yes
