Industry:
Location: New York, NY
Salary: $25.55－$26.48/hr
Visa Sponsor: No
Language: English: Business Level, Japanese: Conversation Level
Detail:
+++ Application deadline: Monday August 4th at 12pm ET +++
### Job Responsibilities
- **Customer Service at JFK Airport:**
Handle customer inquiries, reservations, ticket confirmation, check-in, baggage handling upon arrival and departure, and complaint resolution.
- **Pre- and Post-Flight Operations:**
Prepare for flight departures, liaise with other airlines, manage in-flight meal arrangements, confirm special passenger requests, address lost baggage issues, monitor lounge and inventory control, and coordinate catering services.
- **General Affairs Duties:**
Order and prepare necessary airport supplies and documents, compile monthly and other operational reports.
- **Other Tasks:**
Provide support during flight delays.
- **Oversight of Contracted Staff:**
Train and monitor contract staff and evaluate service standards.
Workplace culture emphasizes collaboration and teamwork. The role involves physical tasks such as assisting customers, handling baggage, walking, standing, and lifting. It also demands effective communication skills and proficiency in PC-based systems for check-ins, report writing, and coordination with colleagues, customers, and external partners. Occasional business travel for training or meetings may occur, such as to Los Angeles or Tokyo.
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### Requirements
- Business-level English proficiency, including professional communication and report writing capabilities
- Japanese skill is a BIG PLUS
- Legal authorization to work in the U.S. (visa sponsorship not available)
- No restrictions on academic background
- Basic PC skills (Excel, Word required; PowerPoint preferred)
- Valid driver's license
- Strong commitment to teamwork
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### Employment Conditions
- Salary: $25.55–$26.48 per hour
- Bonus: not provided
- Working Hours: Five days per week (Sunday to Saturday), eight-hour shifts scheduled between 6:30 AM and 7:00 PM
Shifts may include early morning, late night, weekends, and holidays
Includes an unpaid lunch break
- Overtime: May be required depending on flight schedules
Overtime compensation applies for hours beyond 40 per week
- Probationary Period: 90 days from hire
- Benefits:
1. Paid Vacation: 80 hours/year, increases with tenure (first year: 6.66 hours/month after probation)
2. Sick Leave: Total 48 hours/year (available after probation, prorated based on hours worked)
3. Insurance: Medical, vision, dental, FSA, HSA, EAP, and life insurance (available 30 days after hire, with employee contribution)
4. 401(k) Retirement Plan: Available after six months; company matches contributions up to 3%
5. Travel Benefits: Available after six months
6. Parking Support: Provided for employees who commute by car
