Industry: Logistics
Location: Carson, CA
Salary: $22～$30(DOE)
Visa Sponsor: No
Language: English: Business Level
Detail: Japanese logistics company is seeking Air Coordinator in Carson, CA!
**Key Responsibilities**
- **Manage Air Cargo Operations**
- Oversee the coordination and management of air import and export shipments.
- Ensure timely and accurate processing of all documentation, including airway bills, invoices, and customs declarations.
- Plan and direct the flow of air traffic moving to and from overseas destinations.
- Open files for each shipment in the dedicated software system.
- **Liaison with Stakeholders**
- Communicate effectively with airlines, freight forwarders, customs brokers, and other stakeholders to ensure seamless operations.
- Resolve issues or delays with shipments in a professional and efficient manner.
- Negotiate with domestic customers, acting as an intermediary for foreign customers, to resolve problems and reach mutual agreements.
- **Compliance and Regulations**
- Ensure all operations adhere to local and international regulations, including customs and aviation rules.
- Maintain up-to-date knowledge of regulatory changes and implement necessary adjustments to processes.
- Assure that all dangerous goods shipments are handled according to regulations.
- Assist customers with compliance issues, certifications, physical inspections, and arrangements for dangerous goods packaging.
- **Inventory and Tracking Management**
- Monitor and update cargo movement using tracking systems and tools.
- Maintain accurate records of shipments and provide regular status updates to clients and internal teams.
- Track and communicate shipment delays or documentation issues to clients and overseas agents.
- **Customer Service**
- Provide exceptional service by addressing client inquiries and offering shipping solutions.
- Develop and maintain strong client relationships to promote repeat business and referrals.
- **Team Collaboration**
- Work closely with other departments, including sales and warehouse, to ensure smooth logistics operations.
- Support team members and contribute to achieving overall company goals.
- Provide support to associates, supervisors, and department managers as necessary.
- **Problem Solving and Continuous Improvement**
- Identify inefficiencies in current processes and propose solutions for improvement.
- Handle unexpected issues, such as delays or damaged cargo, with a proactive approach.
- **Reporting and Analysis**
- Prepare and present regular reports on shipment status, performance metrics, and operational challenges.
- Analyze data to identify trends and opportunities for process optimization.
- Prepare transaction reports to facilitate billing for shippers, foreign customers, and consignees.
- **Cost Management**
- Monitor and manage operational costs to ensure profitability.
- Negotiate rates with service providers to secure cost-effective solutions without compromising quality.
- **Training and Development**
- Train new hires on operational procedures and company policies.
- Stay updated on industry best practices and share knowledge with the team.
- **Documentation and Recordkeeping**
- Examine documents such as invoices, bills of lading, and shipping statements to verify the conversion of merchandise weights or volumes.
- File documents in an accurate and organized manner.
**Knowledge, Skills, and Qualifications**
- Minimum of 2 years of experience in air export operations is preferred.
- Strong interpersonal skills with proven ability to listen, comprehend, and communicate effectively to achieve positive outcomes.
- Proactive mindset with excellent organizational and multitasking abilities.
- Proficiency in Microsoft Office applications and general computer skills.
- Exceptional written and verbal communication skills.
- Experience with GoFreight software is an advantage.
- Familiarity with air import operations is a plus.
- Prior experience in freight forwarding is highly preferred.
- Fluency in English, both written and spoken, is required.
**Additional Requirements**
- Must pass a TSA background check and a pre-employment background check upon accepting a job offer.
**Benefits**
- Comprehensive Medical, Dental, and Vision coverage.
- 401(K) retirement plan.
- Paid Vacation and Sick leave.
- 14 paid holidays.
