Industry: Manufacturer
Location: Brooklyn, NY
Salary: 50-70K (DOE)
Visa Sponsor: No
Language: English: Business Level, Japanese: Business Level
Detail: Job Description
Title: Quality Control ‘ Customer Service Associate
Location: Head Office at Brooklyn, New York
Report To: Executive Vice President
Job Description: Quality Control & Customer Service Associate
Location: New York, USA
About Us
We are a Japanese home goods and houseware company with a rich heritage of
design, functionality, and quality. In the U.S., we are expanding our product development andoperational capabilities to better serve our customers and retail partners. We are now seekinga bilingual (or trilingual) professional to join our team as a Quality Control & Customer service Associate. This position plays a dual role in ensuring product excellence and delivering outstanding service to our customers.
Position Overview
The Quality Control (QC) & Customer Service (CS) Associate will be responsible for
overseeing product quality assurance for new product developments, coordinating with
manufacturing partners (primarily in China), and supporting customer service activities for
the U.S. market.
This role requires a detail-oriented individual with experience in product quality control in manufacturing or consumer goods. Strong communication skills across English, Japanese,
and Chinese are essential for liaising with factories, internal teams, and customers.
Key Responsibilities
Quality Control (Primary Role):
• Oversee and ensure quality standards for new and existing product lines.
• Collaborate with U.S. and Japan Head Quoter product planning teams on design,
specifications, and testing requirements.
• Communicate directly with Chinese manufacturing partners regarding production
quality, inspection results, and corrective actions.
• Conduct quality checks on samples and pre-production batches.
• Develop and maintain QC documentation, reports, and standard operating procedures.
• Support product improvement initiatives by gathering feedback and analyzing quality
performance data.
Customer Service (Secondary Role):
• Provide responsive and professional support to customers, retail partners, and
distributors.
• Manage inquiries, returns, and claims with a focus on problem-solving and customer
satisfaction.
• Work closely with internal teams to address product issues, replacements, and order-
related requests.
• Maintain accurate records of customer interactions and escalate complex cases when
necessary.
Qualifications
• Bachelor’s degree preferred, ideally in Business, Supply Chain, Manufacturing, or
related field.
• 3+ years of experience in quality control, product development, or manufacturing
(consumer goods industry preferred).
• Strong understanding of QC standards, inspection processes, and product testing.
• Excellent communication and negotiation skills.
• Language Skills: Proficiency in English, Japanese, and Chinese (written and
spoken) required.
• Ability to work cross-culturally and coordinate with overseas teams.
• Strong organizational skills and attention to detail.
• Customer-focused mindset with problem-solving ability.
Why Join Us?
• Be part of a global company with a strong reputation for quality and design.
• Gain experience in cross-border product development and international collaboration.
• Opportunity to contribute to both operational excellence (QC) and customer
engagement (CS).
• Work in a dynamic and growing U.S. team with strong ties to Japan and Asia.
