Industry: Logistics
Location: Elk Grove Village, IL
Salary: $96K-$120K (DOE)
Visa Sponsor: No
Language: English: Business Level
Detail: Japanese logistics company is seeking a Custom Broker.
Position Summary:
Support our international clients by working with origin, destination, and USA branch offices to
coordinate the movement of ocean and air import shipments through the Customs clearance
process, quickly and accurately in accordance with customer requirements and in compliance
with government regulations, from first notification through final billing – A to Z.
Essential Duties and Responsibilities:
• Provide top notch customer service through effective and prompt communications,
and follow-up with each customer on all pending matters.
• Provide staff with daily guidance, leadership and overall support on any issues
relating to operations, communications, procedures, systems applications, and
problem solving.
• Help monitor workload of operations staff to ensure optimal customer service and
uniform workflow distribution.
• Review documents from origin and customer and resolve any problems proactively.
• File Customs entries and complete routine operational duties each day.
• Monitor all files to ensure timely and accurate data entry into Customs entry system.
• Assist with preparation and monitoring of Protests and Prior Disclosures as needed.
• Create accurate and timely invoices to customers to successfully meet Accounting
team closing deadlines.
• Work with FDA, USDA, DOT, F&W, all Other Government Agencies.
• Ensure compliance with all Government Agencies, US Regulations and laws, and
promptly report any problems to permit holder/management team for resolution.
• Ensure timely and accurate post-clearance delivery of imported cargo in accordance
with company and customer service commitment standards.
• Ensure all ISF are filed timely and accurately.
• File post summary work with CBP.
• Assist with review and reconciliation of financial reports for brokerage department,
and liaise with other departments as needed to resolve any issues as needed.
• Promptly inform permit holder/senior management team about any operational
concerns, personnel matters, customer complaints, compliance issues and/or
situations involving undue risk.
• Assist permit holder with company and/or customer CBP audits.
Internal/ External Team Management:
• Assist in educating business partners on the costs and complexities of international
shipments. Provide and develop internal and third-party operating procedures as needed.
• Assist permit holder as needed to troubleshoot customer compliance issues and I to
respond to questions asked by brokerage customers
• Ensure compliance continuity via internal audit, including POA validations, customer
bond renewals, invoices and payments, conformance to mandated records retention
periods, and other areas as directed.
• Periodic review and recommendation for update of the company’s workflow processes to
enhance and improve them.
• Oversee the accuracy and timeliness of all customs entries, Importer Security Filings
(ISF), OGA actions, and other department activities.
• Provide oversight and direct assistance to brokerage team employees and their customers.
to help determine proper HTS classifications, consistent compliance with US Customs
regulations, timely filings and accurate payment of duties.
• Stay informed with regard to industry/compliance updates, and assist in communicating
changes to staff members and customers for awareness and implementation
• Assist in the development of ongoing training programs for brokerage department
employees.
Qualifications and Skills:
• Current Customs Brokers License is required
• Three-plus years of experience in Customs Broker/Freight Forwarder operations
preferred
• CargoWise/ACE/In-Bond/ISF/AMS /MS Office Suite proficiency
• Supervisory experience is a plus
• Team leadership skills, training/coaching/mentoring staff
• Sharp focus on customer satisfaction
• Excellent communication skills, both written and verbal
• Exemplary organizational skill
