Industry: Logistics
Location: Dallas, TX
Salary: 60K
Visa Sponsor: No
Language: English: Business Level, Japanese: Business Level
Detail: Position Title: Associate Operations Manager
Location: Dallas, TX
Reports to: General Manager / President
FLSA Status: Exempt
This position supports the General Manager in coordinating vessel operations between the USA and global destinations, ensuring accurate and safe departures/arrivals while contributing to customer satisfaction.
Essential Functions
• Monitor vessel movement & update schedule
• Assist GM in coordinating with agents & stevedores
• Attend port operations
• Coordinate with agents, customers
• Safety, quality & damage prevention
• Cargo canvasing & booking control
• Freight collection, billing
• Customer service & claims
• Quotations & rate negotiation
• AMS input/output
• Check port disbursement accounts
• Assist GM in communications with agents and reviewing contracts
• C-TPAT maintenance
• Documentation compliance
• Submit business trip reports
"• Assist GM in training & educating staff
• Develop service knowledge & support process improvement
• Participate in special projects as assigned
• Comply with policies, ethics
• Travel as required (car, plane, ship, train)
• Assist in welcoming and escorting visitors
Competencies
• Analytical skills (basic analysis & reporting)
• Numerical literacy
• Communication & coordination
• Presentation support (materials, reporting)
• Service knowledge & willingness to learn
• Technical communication with guidance
• Bilingual proficiency (Japanese native speaker preferred; English business level required)
Other Competencies
Qualifications
• Attention to detail
• Proficiency in office software (Excel, Word, Outlook, etc.)
• Ability to handle multiple tasks
• Basic problem-solving & escalation skills
• Teamwork & collaboration
• Motivation to learn and grow with sincerity
Requirements
• Bachelor’s degree preferred; 1–2 years of related experience (logistics, shipping, shipping agents, or operations) also acceptable
• No direct supervisory responsibilities (potential for future growth)
• Valid driver’s license
• Willingness and ability to travel frequently (domestic)
Work Environment
Workplace & Equipment
• Office environment
• Equipment: PC, MS Office, copier, etc. / PC（MS Office等）
• Ability to walk and climb stairs inside vessels with multiple decks
• Strong visual, verbal, and written communication skills
• Ability to participate in telephone and web meetings
• Ability to handle multiple tasks effectively
• Commitment to safety compliance at ports and offices
This position does not have benefits.
