Industry:
Location: White Plains, NY
Salary: $60k-$65k (DOE)
Visa Sponsor: No
Language: English: Native Level, Japanese: Conversation Level
Detail: Title: Sales & Logistics Coordinator I/II
Industry: Trading
Location: White Plains, NY-Hybrid
Salary: $60k-$65k (DOE)-Non Exempt
Report to: Packing Department Manager
Working Hours：9:00−17:00
This position is responsible for delivering exceptional customer service, coordinating logistics, and providing sales support.
Responsibilities:
Provides Customer Service
•Receive, process, and enter customer orders into internal control software (i.e. SAP/MOCA)
•Issue invoices
•Assist customers with issues, answer questions, and resolve problems in a timely manner
•Maintain business relationships with customers and suppliers/vendors
•Track shipments, perform traces as requested/needed and update relevant parties
•Monitor customer ordering patterns and follow up with Management on irregularities or missed orders
•Follow up on or assist in post-customer billing and accounting issues and/or procedures
Performs Logistics Functions
•Verify incoming and outgoing shipments
•Inspect and ensure the accuracy of all logistics-related documents
•Process relevant and necessary paperwork for import/export of countries (BL, Commercial, Inv, etc.)
•Place orders with suppliers as requested
•Arrange transportation relevant to distribution and shipping
•Obtain rates, shipping schedules, and vessel space
•Check and compare all freight charges for accuracy and competitiveness, filing claims on overcharges
•Process payments, prepare receipts, and initiate billing procedures
•File insurance claims
•Perform any other logistics functions as necessary
Performs Sales Functions
•Create purchase orders, letters of credit, and sales contracts
•Monitor credit limits on each sale
•Document new project inquiries from new and current clients
•Liaise between sales staff and customers
•Conduct research activities in order to grasp current needs
•Identify and follow through on sales opportunities with current and prospective clients
•Perform any other sales support functions as necessary
Provide Sales Support
•Monitor credit limits on each sale
•Liaise between sales staff and customers
•Perform any other sales support functions as necessary
Performs Inventory Control Functions
•Monitor invoices and orders
•Ensure that appropriate inventory levels are maintained by other sales support staff
•Track and expedite inventory for delivery as needed
•Organize inventory
•Report any inventory discrepancy to Management in a timely manner
Qualifications:
•3 to 5 years of related logistics/customer service/sales support experience
•Excellent written and verbal communication skills
•Highly efficient time management skills and ability to prioritize tasks
•Strong capability to multitask and finish assigned projects before deadlines are due
•Strong attention to detail and excellent follow-up skills
•Proficient in Microsoft Office, including Word, Excel, Outlook
•Self-motivated and effective in a team setting and individually
•Ability to work in a multi-cultural business environment
•Associate`s degree
