Industry: IT
Location: Dallas, TX
Salary: $58-60K
Visa Sponsor: No
Language: English: Business Level, Japanese: Business Level
Detail:
## Summary
This role provides technical support to internal users of the company’s accounting ERP system, ensuring stable and reliable system operations. The analyst handles secondary-level user inquiries, resolves issues, and supports business continuity. A background in accounting is preferred to better understand user needs and system processes.
## Key Responsibilities
- Provide technical support to internal accounting ERP system users (KWE Group).
- Monitor system performance and ensure stable operations.
- Handle secondary-level inquiries escalated from first-line support.
- Troubleshoot and resolve system-related issues to minimize disruption to accounting workflows.
- Collaborate with IT and Finance teams to maintain system integrity and improve processes.
- Document issues, resolutions, and provide feedback for system enhancements.
- Support business continuity by ensuring timely resolution of user problems.
- Participate in training and knowledge-sharing sessions to strengthen user support capabilities.
## Qualifications
- Bachelor’s degree in Accounting, Finance, IT, or related field preferred.
- Knowledge of accounting principles and workflows is highly desirable.
- Experience with ERP systems (Dynamics 365 or similar) is a plus.
- Strong problem-solving and troubleshooting skills.
- Ability to communicate effectively with both technical and non-technical users.
- Bilingual ability (English/Japanese) preferred for cross-team collaboration.
- Organized, detail-oriented, and able to manage multiple support requests.
## Work Conditions
- office-based.
- Occasional overtime may be required to resolve urgent system issues.
