Industry: Manufacturer
Location: Dallas, TX
Salary: DOE
Visa Sponsor: No
Language: English: Native Level
Detail: Title: Sales & Customer Service Rep
Industry: Manufacturer
Location: Dallas, TX
Salary: DOE
FLSA: Exempt
Report to: Sales Manager
Start: Immediately
Hours: 8am-5pm
Job Summary:
A primarily a Tier II auto parts manufacturer; This position is primarily responsible for maintaining productive relationships with our existing customers from a sales and service perspective. Works closely with all departments to resolve customer issues and facilitate related activities.
Supervisory Responsibilities:
N/A
Duties/Responsibilities:
Supervisory Responsibilities:
N/A
Duties/Responsibilities:
・Act as primary sales communication window for customers, respond to customer inquiries and complaints, follow up on accounts receivables, and understand customer needs -- be the voice of the customer internally, driving internal actions.
・ Work closely with quality, engineering, accounting and other internal departments to resolve customer issues and other commercial related decisions/activities.
・ Understand the core principles and essential concepts behind Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP).
・ Understand the integration of APQP/PPAP with core quality tools like QFD, FMEA, and Control Plans.
・ Learn to identify APQP/PPAP methodologies in new product development, aligning practices with industry standards.
・ Recognize the specific roles and contributions within an organization concerning APQP and PPAP adherence.
・ Maintain and develop relationships by understanding customer current and future needs.
・ Prepare quotations and commercial price negotiations with management direction and strategy, based on incoming RFQ’s/online portals, ensure customer requirements concur with negotiated delivery dates, and are aligned with customer service firm and forecasted information.
・ Follow customer changes while facilitating price negotiations and assisting customer service with volumes, forecasting, critical delivery issues, etc.
・ Plan customer visits, both current and potential to manage needs and expectations.
・ Prepare and compile sales-related data (sales, sales plans, etc.) and customer submission materials (presentations, etc.)
・ Market research as needed to identify new customers, industry trends, competitive analysis, etc. Market knowledge of automotive and residential A/C markets a plus.
・ Other duties may be assigned as needed.
Qualifications:
・ Education: Prefer Degree in a related field
・ Experience: 4-10 years’ experience in automotive parts manufacturing industry sales, material control and/or purchasing functions.
・ Knowledge, Skills and Abilities: ERP knowledge, Six Sigma processes.
・ Advanced Microsoft Office
・ Advanced Communication & Negotiation Skills
