Industry: IT
Location: New York, NY
Salary: $60-70K
Visa Sponsor: No
Language: English: Business Level, Japanese: Native Level
Detail: Industries Computer/IT Services
Salary $60,000 - $70,000
Working Hours 9:00 am to 6:00 pm Monday to Friday but required to be flexible to stay late night as needed.
Career Level Required Entry level
Experience Required Experienced, Non Manager
Education Required Bachelor’s Degree
Job Type Employee
Job Status Full Time Exempt
======================================================================
Japanese IT company currently have an opening for Helpdesk Engineer (TIER 1 level).
This position assesses and troubleshoots computer support problems and resolves problems of users. They are looking for self-motivated, team-oriented and highly organized individuals. A work location will be at a client’s site mostly in NY/NJ area.
In response to our client’s request, this position does not have an established work schedule. You will be required to work a flexible schedule based on the client’s needs. Please understand that the position will require flexibility on your part.
PRIMARY RESPONSIBILITIES:
1. Serving as the first point of contact for customers seeking technical assistance over the phone or email.
2. Good knowledge of Microsoft Windows OS (Windows10), Microsoft Office, E-mail (Exchange/Outlook), Microsoft Office 365, Adobe Acrobat related, and Database (basic skills are OK).
3. Support users by using Helpdesk tickets system and follow-up with users.
4. Maintaining and creating technical documents, such as user manuals and procedures.
5. Software installations, configurations, troubleshoot for users.
6. Hardware (PC, Printer, etc.) setup, installations and configurations for users.
7. Needs to communicate with our vendor and manufacture for the new order, product replacement, and/or technical support from them.
8. Planning and conducts the user training at the client’s site.
KNOWLEDGE AND SKILL REQUIREMENTS:
1. Excellent skills of Microsoft OS and Office products.
2. Good PC knowledge and skills.
3. Basic Network and cloud knowledge.
4. Excellent communication skills. If you know Japanese, it would be a plus.
5. Excellent customer service skills.
6. Strong team orientation skills.
7. Must be authorized to work in the U.S.
REQUIRED EDUCATION AND EXPERIENCE:
1. Bachelor’s Degree in MIS or CIS.
2. Entry level of experience in IT Helpdesk Engineer or a similar position is a plus.
SUPPLEMENTARY QUALIFICATIONS:
1. Working experience in a Japanese company is a plus.
2. Any Microsoft Certification is a plus.
3. Any involvement of Project Management is a plus.
