Industry: Manufacturer
Location: San Jose, CA
Salary: $32-35.00/H
Visa Sponsor: No
Language: English: Native Level
Detail: Japanese manufacturing company is seeking a Customer Service Technician.
COMPANY:
Leading supplier of industrial robots and robotic automation systems with a broad product portfolio.
Responsibilities Include:
Troubleshoot and test the robots, as well as monitor and track the failures and other irregularities as reported
Work closely with Engineering and Quality Assurance teams to help understand, isolate and resolve problems
Analyze and provide solution support across customer production sites that are in compliance with support agreements including hardware and software
Verify the reported issues, document the steps to reproduce and validate the solution/fix. This solution may be to apply the patch/upgrade or the change to the production environment
Work with internal engineering teams to resolve customer issues that have not been solved through problem replication or known solutions
Assist in all aspects of customer care as other dues may be assigned
Basic Qualifications:
High School diploma or equivalent AND 2 or more years of relevant work experience OR college degree in an engineering discipline.
Demonstrable understanding of mechanical and electrical theory are a MUST
Strong analytical and trouble shooting skills are a MUST
Ability to work both in a team work environment as well as independently under the minimum supervision
Excellent communication and interpersonal skills to communicate with customers
Basic computer skills with MS-Office suite (Word, Excel and PowerPoint)
Knowledge of robotics is a BIG plus point
Valid driver’s license
Must be able to work overtime as needed
Up to 25% domestic overnight travel with a minimum notice
On a very rare occasions, international travel may be required
Preferred Qualifications:
- Knowledge and understanding of semiconductor manufacturing processes
- Experience working in a Semiconductor manufacturing environment
- Interest and passion for Semiconductor robots
Salary Range: $32.00 To $35.00 /H
Location:
San Jose, CA
