Industry: Trading
Location: New York, NY
Salary: $24/hr
Visa Sponsor: No
Language: English: Business Level, Japanese: Business Level
Detail: Japanese company seeks a Customer Service in Logistic Department. This position is Temp-to-Hire.
Wage: $24/hr
Full Time
Job Type: Temp-to-Hire
Reports to: Logistics & Customer Operations Manager
Department: Logistics
FLSA Status: Non- Exempt
■Position Summary
The Logistics & Customer Operations Specialist is responsible for supporting the
execution of logistics operations, including shipment coordination, order processing, and
documentation management. This role ensures accuracy, timeliness, and compliance
across logistics activities while providing responsive support to customers, carriers, and
internal teams.
■Essential Duties and Responsibilities
Logistics and Customer Operations
Monitor and manage inventory levels and counts and identify potential shortages
reconciliation activities.
Oversee and coordinate inbound and outbound shipments, ensuring timely and
compliant processing
Communicate with customers, warehouses, and carriers to drive scheduling and
delivery planning, balancing cost, timing, and service considerations
Manage and develop carrier relationships to ensure service performance,
reliability, and cost efficiency
Analyze and compare freight rates to support cost-effective transportation
planning
Manage shipping and customs documentation processes, ensuring compliance
with regulatory requirements and minimizing risk of shipment delays or errors
Optimize order fulfillment processes to ensure timely, accurate execution and
effective issue resolution in support of customer satisfaction and on-time delivery
Provide accurate and timely order status updates to stakeholders
Resolve logistics and customer service issues to support customer satisfaction
and on-time delivery across assigned accounts
Manage and review customer invoicing to ensure accuracy, completeness, and
alignment with billing requirements
Maintain the integrity of shipment records and ERP system data
Maintain documentation, ensuring completeness, and in support of audit
readiness and compliance requirements
Identify and analyze logistics issues, implementing corrective actions to resolve
operational challenges
Identify process improvement opportunities and drive initiatives to enhance
efficiency and performance
■Additional Responsibilities
Additional responsibilities as required at the manager’s discretion
■Qualifications
Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or a
related field preferred
1–3 years of experience in logistics, customer service, order processing, or
administrative support
Basic understanding of shipping, transportation, and inventory processes
preferred
Experience working with ERP systems or order management systems (e.g., SAP
or similar) preferred
Proficiency in Microsoft Office, particularly Excel and Outlook
Skills & Competencies
Strong attention to detail and accuracy in data entry and documentation
Effective organizational and time management skills with the ability to manage
multiple tasks
Strong written and verbal communication skills
Ability to follow established processes and procedures consistently
Problem-solving skills with the ability to identify issues and escalate appropriately
Customer-service oriented with a proactive and responsive approach
Ability to work both independently and as part of a team in a fast-paced
environment
