Industry: Real Estate
Location: New York, NY
Salary: $20.00ー$22.00/h
Visa Sponsor: No
Language: English: Business Level, Japanese: Business Level
Detail: Position Title: Assistant Relocation Consultant
Location: New York, NY or Remote（NY・MA・MI・IL・CA・HI州）
Report To: Manager
Position Status:Part-Time
Hourly Pay Range:$20.00ー$22.00
Work Schedule:
9 AM - 5 PM ET, Mondays - Fridays preferred (or 9 AM - 4 PM ET, Mondays - Fridays), but may be tailored based on
individual needs with mutual agreement (The eligibility of benefits may change depending on the working hours.)
1-hour non-paid lunch break included
Possible overtime after 5 PM ET on weekdays
If the candidate resides in the commutable area to our New York office, it will be hybrid (working in the office +
working remotely). If not, it will be remote. (Subject to change)
Overview
* Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing
journey across the United States.
* Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out
coordination, and issue resolution.
* Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless
client experience across all housing-related inquiries.
Essential Job Duties
* Respond promptly and professionally to client inquiries in both Japanese and English via email and phone
* Serve as the primary point of contact for tenancy-related matters, including lease renewals, terminations, and
general housing inquiries.
* Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues
efficiently.
* Provide guidance and support to clients throughout the lease lifecycle, including move-in, ongoing tenancy, and
move-out processes.
* Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems
* Monitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively
follow up with clients
* Prepare and review documents, including lease summaries, notices, and client communications
* Ensure compliance with company policies, client requirements, and applicable local regulations
* Identify and escalate complex issues or risks in a timely manner
* Contribute to continuous improvement of processes and client experience by providing feedback and
suggestions
Other Job Duties
* Take on a variety of responsibilities and ad hoc tasks to support team operations and client needs as they arise.
Requirements
* Fluency in Japanese and business-level English (both verbal and written)
* Excellent communication and customer service skills, with the ability to interact effectively with diverse
stakeholders
* Bachelor’s degree or equivalent experience
* Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
* Strong organizational and multitasking abilities in a fast-paced environment
* Attention to detail and ability to manage multiple priorities
Preferences
* Experience in real estate, relocation, or service industries preferred.
