Industry: Wholesale
Location: Glendale Heights, IL
Salary: $25 Hour~
Visa Sponsor: No
Language: English: Business Level
Detail: JOB SUMMARY:
The overall responsibility of the person in this position is to assist Sales of the our instruments division by acting as a liaison between the company and the customer. This may involve customer orders, including order input, special handling, return authorizations, etc., assisting customers with order-related inquiries (price and delivery, shipment status, terms, etc.); assistance with any sales related projects; to present to the customer a professional image and exceptional satisfaction experience; to take initiative to coordinate with all departments and co-workers for smooth, cost-efficient operations that result in overall Company growth.
ESSENTIAL AND RESPONSIBILITIES:
Serve as liaison between Company departments and customers regarding pricing, availability, repairs, exchanges/returns, status on back orders and other order-related issues.
Accurately receive sales orders and input into the computer system for processing.
Track incoming shipments. Process and ship back-ordered items upon receipt.
Coordinate with Sales and Accounting on credit memos to be issued.
Review and process purchase orders with conformance to company policies.
Work additional hours as necessary and appropriate.
Assume other customer-related or order processing responsibilities as necessary and directed.
MINIMUM QUALIFICATIONS:
Customer service work experience minimum of 3 years.
Polite and intelligible written and verbal communication skills.
Experience in order entry through ERP system.
Ability to use various programs such as Excel, Word, Outlook, Cloud network storage sites.
Ability to calculate figures and amounts such as discounts and percentages.
Attention to detail and desire for accuracy.
Organization, follow-through and neatness in work habits.
Ability to interact with people of different personal and professional backgrounds and staff/management levels.
Discretion and sense of mature judgment.
Flexible, disciplined, enthusiastic team-player.
Initiative and desire to contribute to the Company’s goals.
PERFERRED QUALIFICATIONS:
• 2 year college degree or equivalent work experience.
PHYSICAL AND MENTAL DEMANDS:
Frequent sitting, and use hands and fingers, most frequently communicating on a telephone.
Occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, or crouch.
Occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, and ability to adjust focus.
