Industry: IT
Location: New York,NY
Salary: $52-83K
Visa Sponsor: No
Language: English: Business Level, Japanese: Native Level
Detail: Full job description
Japanese IT company is currently looking for a dynamic and results-oriented Sales Engineer to join the team.
Overview
・Drive business growth by understanding customer needs and recommending appropriate technical solutions.
・Support sales activities by providing technical expertise, delivering solution demonstrations, and clearly communicating the value of products and services.
・Collaborate with customers, sales teams, and technical teams to develop solutions and build trusted relationships.
・Contribute to customer success and business growth through effective problem-solving and technical consultation.
・Develop expertise in technology, customer engagement, and solution-based selling while working in a collaborative and innovative environment.
Objectives of the Role
・Understanding customer needs and aligning product offerings with their requirements.
・Providing technical expertise and guidance to customers throughout the sales process.
・Conducting product demonstrations and delivering compelling presentations to showcase the value of our solutions based on own research and information gathering.
・Collaborating with the sales team to identify and qualify sales opportunities.
・Developing and maintaining strong customer relationships to increase customer satisfaction and loyalty.
・Contributing to sales strategies, pricing decisions, and contract negotiations based on technical considerations.
Duties
Technical Expertise
・Deep understanding of the company's products and services, including the technical aspects and functionalities.
Ability to explain complex technical information in a clear and concise manner to both technical and non-technical audiences.
Sales Support
・Collaborate with internal teams to gather customer needs and technical requirements and ensure the successful implementation of solutions.
・Develop and present technical solutions to potential and existing customers.
・Assist with the development of sales proposals and presentations such as technical proposals, BOM, and basic design including the products/services pricing based on the cost.
・Conduct product/service demonstrations and presentations to showcase key features, functionalities, and value proposition, and address technical questions and concerns from customers.
・Liaise with the engineering or technical team to address technical concerns or requirements.
・Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service.
・Develop and deliver technical documentation, including user manuals, technical specifications, and product training sessions.
・Work with customers to secure and renew orders.
Relationship Building
・Build and maintain strong relationships with customers and other stakeholders.
・Identify and qualifying potential leads.
・Providing ongoing support and training to customers.
・Study customer needs, pain points, and business challenges and create a customized sales proposal with the sales team.
・Provide pre-sales support by answering technical inquiries and participating in sales meetings.
Market Knowledge
・Stay up to date on industry trends, market dynamics, emerging technologies, and competitor offerings.
・Identify new business opportunities and develop strategies to capture them.
・Participate in sales meetings, trade shows, and industry events to promote our products or services.
・Provide active feedback and insights to the product development team on customer needs and market trends.
Required Skills and Qualifications
・BA bachelor's degree in engineering, computer science, or a related field.
・Japanese and English bilingual proficiency is required.
・Ability to work independently and collaboratively within a team.
・Willingness to travel as required.
Technical Skills:
・Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and nontechnical audiences.
・2+ years of experience as an IT Engineer or in a similar technical role.
Communication and Presentation Skills:
・Demonstrable experience in presenting technical products and services to customers, providing expert advice, and troubleshooting customer queries.
・Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams.
Sales Skills:
・Ability to build relationships, identify customer needs, and close deals.
・Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets and driving revenue growth.
Analytical/Problem-Solving Skills:
・Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
Preferred Skills and Qualifications
・Knowledge of the Japanese market in North America and customer preferences.
・Familiarity with on-prem, hybrid, cloud, and security solutions by Microsoft, Cisco, and other vendors.
・Experience creating technical documents, such as technical proposals, BOM, and basic design.
・Strong negotiation and persuasion skills.
・Experience working with cross-functional teams, including product development and marketing
Job Type: Full-time
Pay: $25.00 - $40.00 per hour
