Industry: Consulting
Location: New York, NY
Salary: $64-66/h
Visa Sponsor: No
Language: English: Business Level, Japanese: Native Level
Detail: Customer: Japanese Bank at NY
Job Title: Core Banking System Implementation User Task Support
Location & Work Arrangement
Location: Jersey City, NJ or Manhattan, NY
Onsite: 80%
Remote: 20%
Project Timeline
Start Date: October 1, 2026
End Date: March 31, 2027
Extension Possible: Yes
Potential Extension End Date: October 31, 2027
Position Summary
Position Overview
Provide user‑side support for a core banking system upgrade project for the Mexico branch.
Lead and support end‑to‑end user tasks across UAT and Business Validation (BV) phases, including planning, execution, and issue management.
Collaborate with business users, IT teams, and stakeholders to ensure smooth testing operations and successful system adoption.
Project Summary
Core banking system upgrade project at the Mexico branch.
Scope includes user‑side activities such as test planning, scenario development support, execution management, issue tracking, and documentation/manual preparation.
Emphasis on business readiness through coordination, issue resolution, and incorporation of workarounds into operational manuals.
Roles & Responsibilities
Drive overall user task execution aligned with project timelines and objectives during UAT/BV phases.
Support development of UAT/BV plans and test scenarios with local business users and stakeholders.
Facilitate UAT/BV execution by coordinating stakeholders, monitoring progress, and managing issues and risks.
Track and report testing progress, issues, and mitigation status to stakeholders.
Analyze defects identified during UAT and define appropriate workarounds with stakeholders.
Develop and maintain user manuals, incorporating tested processes and workarounds.
Provide additional support for user‑side activities to ensure smooth execution and successful system implementation.
Minimum Qualifications
Experience in User Acceptance Testing (UAT) or similar testing phases in system implementation projects.
Basic understanding of test planning, scenario development, and execution processes.
Ability to track progress, manage issues, and report clearly to stakeholders.
Strong communication and coordination skills with business and technical teams.
Experience creating or supporting user documentation and manuals.
Proficiency in English for business communication.
Business‑level proficiency in Japanese and English (reading, writing, verbal).
Desired Qualifications
Experience supporting test planning and scenario creation in large‑scale or multi‑region projects.
Knowledge of issue management tools and test management methodologies.
Experience developing user manuals, including documenting workarounds for defects.
Ability to proactively identify risks and propose solutions during testing phases.
Experience in financial services or banking system projects.
Education Qualifications
Bachelor’s degree or higher, OR equivalent practical experience.
Technical Certifications
N/A (Hands‑on experience in test planning, scenario development, and issue management tools preferred)
Travel Requirement
Domestic Yes
International Yes
