Industry: Fashion/Apparel
Location: Frisco, TX
Salary: DOE
Visa Sponsor: No
Language: English: Business Level, Japanese: Business Level
Detail: Job Summary
The Store Manager will play a critical leadership role in launching and operating a Japanese company's first U.S. resale retail store specializing in secondhand merchandise. This position holds high decision-making authority and is responsible for overseeing all aspects of store operations, including merchandising, inventory control, staff management, financial performance, and customer experience, and overall store safety compliance.
As a hands-on leader, the Store Manager will be accountable for building daily operational excellence while also managing non-routine situations such as hiring, training, issue resolution, and process improvement. This role is ideal for a manager who thrives in a startup retail environment and is motivated to build a store operation from the ground up.
Role &Responsibilities
Merchandising & Inventory Management
● Oversee all merchandise acquisition activities, including purchasing and appraisal decisions
● Manage inventory levels, stock rotation, and physical inventory counts
● Determine product pricing, sales floor layout, and merchandise presentation
● Conduct competitive research and market analysis to optimize assortment and pricing
Store Operations Management
● Create and manage staff schedules and shift assignments
● Perform store opening and closing activities, which may include locking/unlocking doors, setting alarms, and conducting facility walkthroughs
● Ensure efficient and consistent execution of operational standards
Financial & Performance Management
● Manage sales, gross margin, inventory turnover, and other key performance indicators (KPIs)
● Set operational targets and implement improvement initiatives based on performance data
People Management
● Recruit, hire, train, evaluate, and develop store staff
● Build a collaborative, motivated, and high-performing team
● Manage staff performance, attendance, and workplace conduct
Customer Service & Risk Management
● Handle customer complaints, returns, and escalations with appropriate judgment
● Make initial decisions regarding in-store incidents and escalate when necessary
Compliance & Security
● Implement theft prevention measures and ensure compliance with company policies
● Maintain cash handling, register controls, and internal rules
● Maintain a safe work environment through consistent enforcement of safety rules, hazard prevention, and employee safety training.
Other Duties
● Perform additional responsibilities as assigned based on business needs
Minimum Requirements
● Associate degree preferred, or equivalent combination of education and work experience
● 3–5 years of experience in retail store operations, including leadership or supervisory responsibilities
● Strong communication and leadership skills, with the ability to instruct, develop, and motivate staff
● Solid understanding of retail store operations, including sales floor management, inventory control, scheduling, and POS systems
● Basic financial and KPI management skills (sales, gross profit, inventory turnover, etc.)
● Basic computer proficiency, including Microsoft Office and retail management or inventory systems
Preferred Qualifications
● Experience as a Store Manager or Assistant Store Manager in retail (reuse, apparel, thrift, or similar)
● Experience in team recruitment, training, and performance evaluation
● Experience opening new stores or working in startup / growth-phase environments
● Interest in fashion, clothing, brands, and trends
● Japanese language ability preferred but not required
● Approachable, communicative, and positive attitude
● Service-oriented mindset with strong sense of ownership and reliability
● Flexible and adaptable to changing priorities in a fast-paced environment
Work Environment
● Work is performed in a retail store environment, including the sales floor, backroom, stockroom, and receiving areas
● Work schedule may include early mornings, evenings, weekends, and holidays based on business needs
● Must be able to respond promptly to operational issues, customer incidents, or safety concerns as they arise in the store environment
Additional eligibility qualifications
● Legally authorized to work in the United States (NO VISA SUPPORT)
Physical Demands
● Stand and walk for extended periods (typically 6–8 hours per shift)
● Lift, carry, push, and pull merchandise or equipment weighing up to 30–45 lbs regularly, and up to 50 lbs with assistance
● Bend, kneel, reach, squat, and climb step stools or ladders as needed for merchandising and store operations
● Perform repetitive tasks such as pricing, folding, tagging, and handling merchandise
● Safely use standard retail tools and equipment, including box cutters and tagging devices
● Respond promptly to operational, customer, or safety-related incidents
● Move and adjust retail fixtures such as racks or shelving when necessary
● Work in a retail resale environment that may involve exposure to dust, cleaning products, or allergens associated with previously owned merchandise
