Industry: Fashion/Apparel
Location: Frisco, TX
Salary: DOE
Visa Sponsor: No
Language: English: Business Level, Japanese: Business Level
Detail: Job Summary
The Sales Associate supports daily store operations by providing customer service, maintaining the sales floor, and assisting with merchandise processing and e-commerce tasks. This frontline role helps ensure a clean, organized, and welcoming store environment while following directions from store leadership within a resale retail environment specializing in secondhand merchandise. The position may be Full Time or Part Time, with similar responsibilities across both; Full Time employees may handle additional operational tasks as needed.
Role &Responsibilities
Customer Service & Front-Counter Support
● Provide friendly and professional customer service
● Operate cash registers and POS systems accurately
● Handle phone inquiries and support buying intake and explanations as instructed
Buying & Merchandise Support
● Assist with item sorting and support-level buying-related tasks
● Follow instructions for merchandise handling and classification
● Sort, tag, price, and process merchandise following company procedures
● Handle merchandise carts, boxes, and racks safely and efficiently
Sales Floor & Visual Merchandising Support
● Maintain store cleanliness and presentation standards
● Organize merchandise racks and shelves according to store guidelines
● Assist with floor moves and basic visual merchandising tasks
● Conduct simple inventory counts, restocking, and display upkeep
Backroom & Inventory Support
● Tag merchandise, process inventory transfers, and support product maintenance
● Assist with backroom sorting and stock organization
● Organize incoming merchandise and maintain a safe, orderly backroom
● Prepare merchandise for the sales floor, including steaming, tagging, or packaging
E-Commerce & Digital Operations
● Support e-commerce operations, including listing assistance, packing, and shipping
Safety & Loss Prevention
● Follow all store safety procedures, including proper lifting, equipment use, and backroom safety rules
● Maintain a clean and hazard-free workspace by promptly addressing spills, tripping hazards, or unsafe conditions
● Follow company policies for security, loss prevention, and handling of suspicious activity
Other Duties
● Perform additional responsibilities as assigned based on business needs
Minimum Requirements
● High school diploma or equivalent required; Associate degree preferred
● Previous retail or customer service experience preferred, but not required
● Positive and professional approach to customer service
● Ability to follow instructions accurately and perform assigned tasks
● Ability to perform the essential job functions with or without reasonable accommodation
● Ability to communicate effectively with customers and team members
● Basic computer proficiency, including POS system operation
● Commitment to following store procedures and safety guidelines
Preferred Qualifications
● Japanese language ability preferred but not required
Work Environment
● Work is performed in a retail store environment
● May involve exposure to dust, donated goods, cleaning products, and varying temperatures (e.g., during backroom or receiving tasks)
● Role may require working evenings, weekends, and holidays based on store operational needs
