Industry: Manufacturer
Location: Midwest region
Salary: 80K-100K
Visa Sponsor: No
Language: English: Business Level
Detail: Japanese global leader in factory automation products company seeks for Service Technician in Midwest region (IN, IL, KY, OH, MI or nearby states)!
Position Title: Service Technician
Department: Service
Location: Field-based (home office within the Midwest region (IN, IL, KY, OH, MI or nearby states)
Reports to: Service Manager
General Position Summary:
This position is responsible for the installation, maintenance, troubleshooting, and repair of Quick Mold Change (QMC) and Quick Die Change (QDC) systems at customer sites. The Service Technician works primarily in the field, ensures that all jobs are completed safely, on time, and to customer specifications, and provides hands-on technical support to customers throughout the Midwest region.
Essential Job Functions
Technical Service 70%:
•Performs turnkey installations of Quick Mold Change (QMC) and Quick Die Change (QDC) systems, including mechanical, hydraulic, pneumatic, and electrical work.
•Performs start-up, testing, and commissioning of installed systems and verifies proper operation with the customer.
•Diagnoses and repairs equipment issues on-site; performs preventive maintenance and field retrofits.
•Provides technical input on installation time, labor, and materials to support quotations prepared by the Service Manager and sales staff.
•Prepares for installations, including reviewing drawings and specifications, confirming parts, and coordinating schedules with customers.
•Follows and helps improve installation procedures, keeping on-site installation time as short as possible without reducing work quality.
•Completes Installation Acceptance Reports and service reports accurately and on time.
•Keeps installation parts inventory and service tools up to date.
•Prepares trade show equipment and shipments as needed.
•Learns and researches new techniques and technologies, e.g., PLC programming and new tools.
Customer Service 20%:
•Responds to customer service calls and dispatches, both on-site and by phone.
•Answers technical questions from customers; maintains strong technical knowledge of Pascal products.
•Provides basic operation and maintenance training to customer personnel.
•Updates customer and equipment information in the company contact/service database.
•Develops a solid and trusting relationship with customers.
•Reports customer feedback, recurring issues, and potential business opportunities to the Service Manager.
Other & Miscellaneous 10%:
•Assists in counting of physical inventory.
•Prepares business expense reports every month.
•Performs special projects and other miscellaneous duties as assigned by the Service Manager and or the General Manager.
•Seeks constant improvement and more efficient, less expensive ways and means in work processes.
•Works according to the company schedule and customer job requirements, and complies with all company policies, procedures, and customer site safety rules.
•Follows up to complete any assigned work.
•Maintains high ethical standards in the workplace.
•Maintains good and timely communication with the Service Manager, staff members, and outside contacts.
•Reports all irregular issues and problems to the Service Manager for solution.
Job Competencies (Knowledge, Skills, & Abilities)
Critical Competencies:
•Customer Service – Able to make sure that customers receive successful and consistent after-sales service, including troubleshooting and technical support.
•Product Knowledge – Maintains up-to-date knowledge of the company’s products and services.
•Troubleshooting – Able to systematically diagnose mechanical, hydraulic, pneumatic, and electrical problems and carry out effective repairs.
•Technical Communication – Able to communicate (reading, writing, speaking) using the specialized vocabulary, terminology, and concepts of the field, and to explain technical matters clearly to customers and coworkers.
•Safety Awareness – Follows safe work practices, including lockout/tagout and customer site safety requirements.
•Multi-tasking – Able to work in a fast-paced environment on multiple tasks in a systematic and manageable manner.
•Must be able to use a variety of hand tools, power tools, and test equipment (e.g., multimeters, pressure gauges), as well as a laptop computer.
•Must be able to use software including the Windows operating system, MS Office applications (Word, Excel, Outlook, etc.), and the Internet.
•Noise Levels PPE: Loud noise. Personal protective equipment (safety glasses, safety shoes, hearing protection, etc.) is required at customer sites.
Qualifications
Education Requirements:
•No specific education requirement. Technical or vocational training in mechanical, electrical, or hydraulic systems is a plus.
Work Experience:
•Approximately five (5) years of experience in field service, installation, or maintenance of industrial equipment.
•Experience with hydraulic and pneumatic systems, electrical controls, and PLCs preferred.
•Experience with injection molding machines, stamping presses, or die/mold change equipment is a plus.
Certificates, Licenses, Training Requirements:
•Valid driver’s license and acceptable driving record.
Travel:
•Frequent domestic travel to customer sites by car and/or airplane, primarily within the Midwest region, including overnight stays.
•Occasional travel outside the region or international travel may be required.
